Effective Date: 02/18/2026

This Returns, Refunds, Damage Claims, and Cancellation Policy (the "Policy") is issued by USA Hospitality, Inc. ("USA Hospitality", "we", "us", or "our") and governs the terms under which merchandise may be returned or credited, and the procedures for reporting shortages, errors, loss, or damage, for purchases made through usahospitality.com, a USA Hospitality sales representative, or via invoice, telephone, email, or other ordering methods (collectively, "Orders").

By placing an Order, accepting delivery, or paying an invoice, the customer ("Customer", "you", or "your") acknowledges and agrees to be bound by this Policy, in addition to any applicable terms and conditions of sale, invoice terms, credit application terms, and any other written agreement between the parties.

Sections:

• 1) Definitions
• 2) Return Authorization Required (RMA)
• 3) Return Window
• 4) Eligible Returns & Conditions
• 5) Non-Returnable Merchandise
• 6) Restocking Fees
• 7) Shipping, Freight, Delivery, and Service Charges
• 8) Inspection; Credit Determination; Partial Credits
• 9) Wrong Item / Shipping Error
• 10) Damage, Shortage, or Loss Claims
• 11) Refused / Undeliverable Shipments
• 12) Cancellations and Order Changes
• 13) Refunds and Credits
• 14) Manufacturer Warranties
• 15) Limitation of Liability
• 16) Governing Law; Severability
• 17) Contact Information

• "Delivered" means the date the carrier tracking shows delivery, the bill of lading is signed, or USA Hospitality delivery is completed at the delivery location.
• "RMA" means Return Merchandise Authorization issued by USA Hospitality in writing.
• "Resalable Condition" means unused, uninstalled, unaltered merchandise in original packaging, with all labels, seals, instructions, inserts, accessories, and components intact, and without damage, markings, tape, writing, odors, or contamination.
• "Special Order" means any product not regularly stocked or ordered specifically for Customer.
• "Drop Ship" means any product shipped directly from a manufacturer or third-party supplier.
• "Final Sale" means items designated as non-returnable, clearance, closeout, discontinued, or otherwise marked final sale on the website, quote, invoice, or confirmation.

All returns require an RMA issued in advance by USA Hospitality. Unauthorized returns may be refused or returned to Customer at Customer expense. Issuance of an RMA does not guarantee credit; all returns are subject to inspection and final approval by USA Hospitality.

To request an RMA, contact:

• Phone: (407) 903-1600
• Email: contactus@usahospitality.com

Customer must provide the order/invoice number, item numbers, quantities, reason for return, and photographs when requested. Do not ship returns without an RMA and return instructions.

Subject to the exclusions in Section 5, regularly stocked merchandise may be eligible for return only if USA Hospitality receives the RMA request within thirty (30) calendar days after delivery and the merchandise is returned in compliance with this Policy and the RMA instructions.

USA Hospitality reserves the right to deny return requests submitted after the 30-day window.

Approved returns must meet all of the following conditions:

1. Merchandise is in Resalable Condition.
2. Merchandise is returned in original manufacturer packaging with all labels, seals, barcodes/UPCs, and case markings intact.
3. Full-case quantities only unless USA Hospitality expressly authorizes otherwise in writing.
4. Merchandise has not been used, installed, mixed, decanted, re-labeled, exposed to temperature extremes, or otherwise handled in a manner inconsistent with resale.
5. Merchandise is packaged for return shipment to prevent damage in transit and returned per RMA instructions.

Merchandise failing inspection may be rejected, partially credited, or returned to Customer at Customer expense.

Except as required by applicable law or as expressly agreed in writing by USA Hospitality, the following are non-returnable:

• Consumables and controlled products, including but not limited to: cleaning chemicals, disinfectants, sanitizers, soaps, concentrates, bleach, aerosols, detergents, deodorizers, and any product with lot control or an expiration date.
• PPE and hygiene-related products (e.g., gloves, masks) due to health and safety considerations.
• Foodservice disposables and single-use items that are opened, unsealed, or not in Resalable Condition.
• Special Order merchandise.
• Drop Ship merchandise, unless the manufacturer/supplier authorizes a return in writing (subject to supplier conditions and fees).
• Custom, printed, personalized, or made-to-order merchandise.
• Clearance/closeout/discontinued items and all items marked Final Sale.
• Installed, used, altered, or incomplete merchandise, including items missing components, manuals, accessories, or original packaging.

Unless waived in writing by USA Hospitality for a confirmed shipping error or approved carrier claim, approved returns are subject to:

• 20% restocking fee for Orders delivered to commercial locations.
• 30% restocking fee for Orders delivered to residential locations.

Restocking fees apply to the merchandise line-item value (excluding taxes and shipping) and may increase for nonstandard handling as reasonably determined by USA Hospitality.

Shipping, freight, delivery, handling, service, liftgate, inside delivery, and similar charges are non-refundable.

Customer is responsible for return shipping costs unless USA Hospitality confirms in writing that the return is due to USA Hospitality error or an approved carrier claim.

All returned merchandise is subject to inspection upon receipt. USA Hospitality may issue full credit (less applicable fees/charges), partial credit, or deny credit in its discretion.

No credit will be issued for merchandise damaged during return transit due to inadequate packaging or failure to follow RMA instructions.

Customer must report wrong item, incorrect quantity, or picking error within five (5) business days after delivery and provide documentation/photos upon request.

If confirmed, USA Hospitality may ship the correct item, authorize return/replacement, and/or issue credit. Restocking fees may be waived for confirmed USA Hospitality errors.

Inspect shipments immediately upon delivery.

10.A) LTL / Freight Deliveries

• Note visible damage/shortage on the delivery receipt/BOL before signing.
• Notify USA Hospitality within one (1) business day after delivery with photos of damage, packaging, and labels.

10.B) Small Parcel (UPS/FedEx/Similar)

• Retain the box and packing materials.
• Notify USA Hospitality within five (5) business days after delivery with photos.

Carrier claim outcomes depend on carrier rules, timeliness, and Customer cooperation. Where approved, USA Hospitality may provide replacement or credit in its discretion.

Refused deliveries without proper damage notation or written authorization may result in Customer responsibility for outbound freight, return freight, storage/detention, redelivery, and applicable fees.

Orders may be canceled or modified only if confirmed by USA Hospitality before fulfillment/shipment.

• Special Orders and Drop Ship Orders may not be cancellable once placed with the supplier/manufacturer.
• If permitted, cancellation may incur supplier fees and incurred costs.

Approved refunds/credits are issued after inspection. Refund method may follow the original payment method when feasible. For ACH/check/wire/invoice payments, USA Hospitality may issue store credit or company check unless required by law.

Processing time is typically five (5) to ten (10) business days after inspection, subject to banking/provider timelines.

Certain products may be covered by manufacturer warranties. USA Hospitality provides no warranty beyond what is stated by the manufacturer or required by law and may direct Customer to the manufacturer for warranty service.

To the maximum extent permitted by law, USA Hospitality total liability related to any return/refund/claim shall not exceed the amount paid for the merchandise giving rise to the claim. USA Hospitality is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, downtime, labor, or third-party costs.

This Policy is governed by the laws of the State of Florida. If any provision is held unenforceable, the remaining provisions remain in full force and effect.

USA Hospitality, Inc.

Address: 11505 Satellite Blvd, Suite 5, Orlando, FL 32837

Phone: (407) 903-1600

Email: contactus@usahospitality.com