Help Center
Answers about products, ordering, delivery, pricing & contracts, returns, documentation, and more.
Getting Started
Who does USA Hospitality serve?
Hotels, restaurants, catering, vacation rentals (STR), healthcare, offices & commercial buildings.
What categories do you stock?
Janitorial & cleaning, paper & dispensers, liners, PPE, foodservice disposables, office, linens & amenities.
Do you recommend by area or task?
Use Shop-by-Area guides for FOH/BOH, restrooms, janitor’s closet, bedrooms, exam rooms, and more.
Ordering & Accounts
How do I place an order?
Add to cart from categories or a saved list. For large quotes, contact our team.
Can I get a quote or a starter kit?
Send top items, areas and schedule for a custom quote or pre-built starter kit.
Do you have volume pricing or tiers?
Retail, wholesale and redistribution programs with tiered pricing and A/B alternates.
Pricing & Contracts
What programs do you offer?
Retail, wholesale & redistribution with case, pallet, LTL/FTL, and full containers.
Can you stabilize pricing?
Index-aware quotes + domestic/import mix + A/B alternates for continuity.
U.S.-made / compliance?
We maintain compliant options & documentation when required.
Delivery & Freight
Local delivery area & timing?
Daily routes within ~50 miles of Orlando; cut-off typically 2 pm.
Stockouts & substitutions?
A/B alternates and safety-stock guides keep service consistent.
Products & Compatibility
Match cups/lids & containers?
Fit guides for PET/PP/fiber; tamper-evident available.
Which liners (size & gauge)?
Match can size and waste type; right gauge reduces roll waste.
Sanitize vs. disinfect?
Sanitize lowers germs; disinfect for restrooms/outbreaks; respect dwell times.
SDS/EPA & Compliance
Request SDS/EPA references?
We keep SDS/EPA listings; request a packet for audits/onboarding.
Government or U.S.-made?
Public sector documentation + U.S.-made options when required.
Returns & Claims
What is your return policy?
Unopened/resale-ready items; special orders may have restrictions. Request an RMA.
Report damages/shortages?
Note on BOL, take photos, contact us with order #. We’ll replace or credit.
Billing & Tax
Submit tax-exempt docs?
Upload your resale/exemption certificate; we’ll mark your locations.
Installs & Service Programs
Install paper/soap/sanitizer?
Site surveys, install, refill programs and support sized to traffic.
Kit FOH/BOH or housekeeping?
Labeled kits per zone speed turnovers and reduce training time.
Shop-by-Area Shortcuts
Front-of-House & Public
Reception & Lobby, Front Desk, Restrooms
Back-of-House & Service
BOH, Catering & Events, Delivery & Takeout
Office, Healthcare & Lodging
Exam Rooms, Bedrooms/Bathrooms, Janitor Closet
Contact & Support
Need help right now?
Tell us your location, delivery window and top items—we’ll route the fastest solution.
Looking for savings?
See current deals or build a starter kit while we finalize your program.