USA Hospitality INC Shipping Policy

Effective Date: 02/18/2026

This Shipping Policy (the "Policy") is issued by USA Hospitality, Inc. ("USA Hospitality", "we", "us", or "our") and describes shipping cut-off times, handling timelines, carrier methods, regulated-material requirements, delivery estimates, and payment restrictions for orders placed through usahospitality.com, with a USA Hospitality sales representative, or via invoice, telephone, email, or other ordering methods (collectively, "Orders").

By placing an Order, you acknowledge and agree to this Policy in addition to any applicable invoice terms, credit terms, written agreements, and other posted policies.

USA Hospitality ships Orders only within the United States and U.S. territories, subject to carrier availability, product restrictions, and applicable laws and regulations. We do not ship internationally.

Cut-off time: 2:00 PM Eastern Time (ET), Monday through Friday (excluding recognized holidays).

• Orders placed by 2:00 PM ET on a business day may be eligible to ship the same business day, subject to item classification, inventory availability, payment verification, and carrier pickup schedules.
• Orders placed after 2:00 PM ET, or on weekends/holidays, are processed on the next business day.

Orders are classified as Stock Items, Other Location Stock Items, and Special Order Items. Handling time means the estimated time to process, pick, pack, stage, and tender an Order to the carrier (or arrange special carrier pickup). Handling time does not include carrier transit time.

3.A) Stock Items

• Same-day eligibility: Stock Item Orders placed by 2:00 PM ET (Mon–Fri) may ship the same business day, subject to verification and carrier pickup.
• Next business day: Stock Item Orders placed after the cut-off typically ship the next business day.
• Operational guideline: Stock Items can ship next day when the Order is placed on the prior business day before 2:00 PM ET, Monday through Friday.

3.B) Other Location Stock Items

• Handling time: generally ships within two (2) business days after the Order is placed, subject to inventory confirmation and transfer/handling requirements.

3.C) Special Order Items

• Handling time: may take up to fourteen (14) business days to ship, depending on supplier lead times, availability, and inbound logistics.

Important: Handling times are estimates only and not guarantees. Orders may be held for payment clearance, address validation, compliance checks, inventory discrepancies, or events outside USA Hospitality’s reasonable control.

USA Hospitality ships via UPS, USPS, and special carriers (including freight and regulated-material carriers) depending on product type, weight, dimensions, destination, and regulatory requirements.

USA Hospitality reserves the right to select the carrier and service method necessary to deliver an Order compliantly, safely, and efficiently.

After shipment (tender to carrier), delivery to the end user may take up to five (5) business days, depending on the carrier used, service level, destination, and carrier operational conditions.

All delivery dates, windows, and transit estimates are estimates only and are not guaranteed.

The map below is provided as a general reference for UPS Ground estimated days in transit. It does not constitute a delivery guarantee and may not apply to special carrier shipments, freight, oversized items, regulated materials, or address exceptions.

Certain products may be classified as hazardous materials or otherwise regulated for transport. These products may require shipment via special carrier, ground-only service, additional handling, documentation, packaging, and/or fees, and may be restricted from certain destinations.

USA Hospitality will determine the compliant carrier method for regulated materials. Expedited services may not be available for such items.

USA Hospitality may ship Orders in multiple packages or shipments when items are sourced from different locations, have different handling timelines, or must ship via different carriers. Split shipments may arrive on different dates.

You are responsible for providing a complete and accurate shipping address, including suite/unit information and delivery contact details.

Address changes after processing or shipment may result in carrier address-correction, reroute, reconsignment, storage, or redelivery fees. Such fees are your responsibility unless USA Hospitality confirms the need for the change was due solely to our error.

Delivery attempts and delivery windows are determined by the carrier. You are responsible for ensuring the delivery location can receive shipments during normal carrier delivery hours.

If a shipment is refused (other than for documented carrier damage at delivery) or is returned as undeliverable due to address issues or failure to receive, you may be responsible for outbound shipping, return shipping, and any carrier fees incurred. Any credit (if approved) may be reduced by such costs and by any applicable return/handling fees under our Returns Policy.

Tracking information will be provided when available. You must inspect shipments promptly upon receipt.

• Retain all packaging and document any damage or shortage with photos.
• For freight/special carrier deliveries, note visible damage or shortages on the delivery receipt before signing.
• Carrier claims and remedies are subject to strict carrier timelines, documentation rules, and inspection requirements.

USA Hospitality does not accept credit card payments for Orders with a total value greater than US $1,200. Orders above this threshold must be paid via ACH or direct deposit, unless otherwise approved in writing. Orders may be held from shipment pending payment confirmation.

Handling times and transit estimates are provided for convenience and are not guarantees. Delays may occur due to weather, carrier capacity, supply chain interruptions, regulatory restrictions, labor disruptions, system outages, or other events beyond USA Hospitality’s reasonable control.

USA Hospitality reserves the right to update this Policy by posting an updated version on our website. The effective date above reflects the most recent revision.

USA Hospitality, Inc.

Address: 11505 Satellite Blvd, Suite 5, Orlando, FL 32837

Phone: (407) 903-1600

Email: contactus@usahospitality.com